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Post by NullVoid on Apr 30, 2014 11:46:50 GMT
Why hello there, everybody! On these here interwebz, People call me Null.
I come here today with a question for you all. Hell, even a plea if you will.
I was an original Paypal backer for HEX, but the computer I had at the time just would not run the game - No matter what I did. I just recently - 3 days ago - was able to purchase a new computer that runs the client... but, the computer I purchased specifically to be able to get the chance to play this game doesn't matter at this point.
I couldn't remember my login information to the account that I had created, so I contacted HEX's support. I was able to show them that I backed the game - I even had my unique transaction ID from the payment to them >_>" - But, for some reason, they said they have no record of me what-so-ever in their system...
So, on this day, I come to you - The user's of this forum - Asking... pleading... for a request.
I am in search of one single beta code, so I may have the opportunity to play this game that I have so desired to for all this time.
If somebody would be as so generous to give me one, I would be forever in your debt and eternally grateful. If by some stroke of luck anybody does have one, Please - PLEASE - PM it to me, so that I can be the person to redeem it. I am not always at my computer due to having to work 40+ hours a week.
Thank you to each and every one of you who took the time to read my post and I hope to be able to see and play along side of you very soon.
~ NullVoid
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GPrime
HTP Member
Awesome
Posts: 101
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Post by GPrime on Apr 30, 2014 13:57:48 GMT
Hey, bud. Hopefully you can get things sorted out with your pledge--if you paid and they recorded your money, you're in. If customer support is saying they can't help you, escalate. If what you say is true, I has faith that Mr. Jones himself will sort you out if he has to.
It sucks to have to wait and I hope it's not too long that you have to wait for a resolution on this (given how slammed support is and how busy CZE is right now getting tournaments and the Mac patcher fixed) but if you're owed something from CZE, they'll make good.
I personally have empty beta accounts lying around from multiple pledges, but unfortunately there's no key for kickstarter pledges and jumping into support queue with a new email change request will likely take much longer than your donation mixup.
Best of luck!
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Post by NullVoid on May 2, 2014 6:48:03 GMT
Le sighz... I do believe I have exhausted every single option I had to regain my status, but I do not foresee it happening under any circumstances at this point. I am so close - Beta client installed - but, no possible way to play.
At this point, I think I shall give up for the moment being and hope that somebody with a spare key and a kind heart happens to read this thread.
There's just something about this game...
I hope all of you have a wonderful day =)
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GPrime
HTP Member
Awesome
Posts: 101
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Post by GPrime on May 2, 2014 7:11:02 GMT
If you paid, I can't imagine a universe where there's nobody at CZE who can help you. Keep at it.
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